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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Shipping is conducted by each individual store. If you have items from several stores in your cart, you will see multiple shipping charges (one from each store). Each store uses their carrier of choice (for example, Australia Post, Sendle, Fastways etc). Should you have inquiries about specific shipping details, please contact the stores concerned using the Inquiry/Questions Tab on the product or store page prior to completing payment. Shipping options could include Standard (non-tracked), Tracked, Registered, Free and Click'n'Collect.

Do You Ship Internationally?

Each store on Tribe Market serves the Australian market and some ship Internationally. If there is a shipping option for your location it will be displayed at checkout.

How Long Will It Take To Get My Package?

Each store packs and ships items individually and from their own location. Therefore shipping times will vary between suppliers. Should you have questions regarding shipping and handling times please contact the store prior to completing payment via the Inquiry Tab on their product/store page.

PAYMENT

What Payment Methods Are Accepted?

All payments are conducted via our payment processor Stripe (https://stripe.com/au)

Is Buying On-Line Safe?

Absolutely. Our payment processor Stripe, is a trusted and secure global payment processor. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.

Orders & Returns

How do I place an Order?

Please click on the product you wish to purchase via the add to card or buy now buttons. You can then see your items listed in your cart. Here you will see each items price and relevant shipping costs. You will find a sub-total and total (including any tax if applicable). You can then proceed to the checkout to enter your details for purchase and delivery. Payment is completed via credit or debit card. Once complete you will be directed to a receipt page and you will receive an email outlining your purchase.

How Can I Cancel Or Change My Order?

Cancellations and refunds can be made for items prior to shipment taking place (excluding custom designs/orders). Please contact the store who sold you the item via their store Inquiry Tab or their customer support information prior to shipping.

Do I need an account to place an order?

No. You can checkout as a guest, however to keep track of your orders easily it is recommended to create an account during the checkout process.

How Do I Track My Order?

If your shipping option includes tracking, the store(s) that ship your order will provide tracking information via email.

How Can I Return a Product?

Please view the individual Store Policies or contact the store who sold you the item via the Inquiry Tab or their customer support information to initiate a product return. Product returns are generally only available if the product is faulty or according to ACL.
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